Business Support Assistant - 12 month contract

WHO ARE WE?

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Business Support team are at the heart of the business, supporting all departments and providing a friendly and helpful service. They provide vital support to client-facing teams with administration tasks that require accuracy and attention to detail. They are also available to help Senior Management with admin and scheduling. They are the first point of contact for inbound calls, ensuring a high level of customer service is always extended to all customer enquiries.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality

• Our recognitions include the renowned RegTech100 list for 2024, Great Place To Work Certified since 2023 and we’re one of the fastest growing tech companies In Europe

• We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and free on-site parking

• Employee welfare and fulfilment is a priority. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, healthy vending machines, and fresh fruit delivered weekly

• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

• Regular training will develop your skills, and the Mentor Scheme offers fantastic support for your progression

• Our excellent benefits package includes 25 days annual leave per year rising to 30

• Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork

• Employee engagement and activities committee that plans social and charitable activities throughout the year

• Big company celebrations throughout the year

• Company pension scheme, comprehensive private medical scheme and life insurance

• We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

VARIED DAY TO DAY RESPONSIBILITIES

• Preparing contract documents at the request of the Sales Team with a high level of accuracy and attention to detail

• Verifying documents and processing through to different teams

• Producing welcome letters for Customer Success introductions

• Ordering and processing Client International Check Requests

• Answering telephone calls professionally, and directing them in an appropriate way using Microsoft Teams

• Welcoming visitors and providing refreshments during their visit

• Ensuring the office is presentable, tidy, warm and welcoming for all visitors

• Checking all meeting rooms on a regular basis and clearing when necessary

• Creating promotional packs, proposals and welcome letters for various teams

• Recording and storing agreements on the internal system

• Producing reports for Directors and Leadership on an ad-hoc basis

• Uploading content to update the welcome screens for visitors

• Managing outgoing post from all departments

• Stock Management

• Scanning, photocopying, binding and managing internal administration where necessary

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• We are looking for someone who values teamwork as much as the rest of us

• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career

• You will be a quick learner who can grasp new information and respond to your clients' needs

• Our business moves at a fast pace and can be challenging and exciting so you will need to be confident multitasking

• You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets

• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service

• A good understanding of common technology including Microsoft Office, Teams, Outlook etc. is beneficial, although training will be provided

• Where necessary demonstrate the initiative to improve the processes involved in their role